Question 1

Are you taking new clients?

Accepted Answer

Our ability to accept new clients varies during the year based on our current capacities to manage our caseloads. At Be Well Therapy Studio, we don't believe in waitlists. Please click "book now" to schedule a complimentary consultation call with one of our available therapists and be able to book an advanced appointment at our next soonest opening so you're guaranteed a spot!

We encourage you to also follow us on our Instagram page where we share updates about caseload availability, same-week appointment openings, and mental health tips and stratgies! Click the link below to follow us today!

Question 2

Do you offer consultations before scheduling a first appointment?

Accepted Answer

Yes, we offer all prospective clients a free 15-minute consultation to discuss your reasons for seeking therapy at this time and discussing whether we might be the right fit in working with you. Every therapist has a unique style and method in supporting your therapy goals. We value ensuring best fit is addressed before you are sitting in a first official session with us to make the most out of your time and commitment to the therapeutic process.

You can book your free consultation directly online! Click the "book an appointment" button in our menu to reach our portal.

Question 3

What are your session rates?

Accepted Answer

The cost per session ranges depending on the duration of the appointment, your therapists level of experience, and whether we are meeting online or at our office. Please see the breakdown of services below:

For services with Nicole Lobo, MA., RP, Founder of Be Well Therapy Studio, Clinical Supervisor:
-Check-In Video/Phone Therapy (30-minutes): $95
-In-Office/Virtual Individual Therapy (50-minutes): $165
-In-Office/Virtual Couples Therapy (50-minutes): $230
-Clinical Supervision (60-minutes): $170
-Business Coaching: see business coaching options on our webpage (https://www.bewellstudio.ca/coaching)

For services with Kerri Phillips, MA., RP, DMT:
-Check-In In-Office/Video Therapy (30-minutes): $85
-In-Office/Video Individual Therapy (50-minutes): $150
-Extended Video/In-Office Individual Therapy (75-minutes): $200
-Extended Video/In-Office Individual Therapy (90-minutes): $235

We accept debit/credit cards and e-transfer payments.

Out of respect for client confidentiality and due to the unique nature of each insurance plan, we do not offer direct billing to individual insurance benefits. However, we provide receipts following payment which indicate all of the information required for reimbursement of your session fee from your individual insurance provider.

Question 4

Do you offer direct billing for therapy sessions?

Accepted Answer

Yes! Beginning November 1, Nicole offers direct billing through the TELUS eClaims portal for select insurance providers.

We’re pleased to offer this service to make accessing care a little easier. Direct billing is available for clients whose plans are with one of the following participating insurers:

Eligible providers through TELUS eClaims include:
 • Canada Life
 • Manulife
 • Sun Life
 • Desjardins Insurance
 • Green Shield Canada
 • ClaimSecure
 • Empire Life
 • Equitable Life of Canada
 • GroupHEALTH
 • GroupSource
 • Industrial Alliance
 • Johnson Insurance
 • Johnston Group
 • Manion
 • Maximum Benefit
 • RWAM Insurance Administrators

Please note:
 • A valid credit card is still required on file to process any outstanding balances that may not be covered by your provider or if your direct billing claim is not approved.
 • Insurance providers do not cover no-show or late cancellation fees. These fees will be billed to the credit card on file.

If you’re unsure whether your plan allows direct billing for psychotherapy, we recommend contacting your provider directly to confirm your coverage.

Question 5

Do you offer any low-income options or a sliding scale?

Accepted Answer

Yes, we offer reduced and sliding scale rates for services offered by any interning therapists. Student Therapists are in the process of completing their clinical practicum as part of their Master of Arts in Counselling Psychology degrees and licensing requirements. They offer reduced rate services during their placement, with fees going towards the weekly supervision and case consultation meetings they must hold with their supervisors as part of their licensing requirements.

As part of our modern approach to therapy delivery, we offer various session lengths and service deliveries that may assist in setting your budget for therapy. Session lengths range from 50 to 75 minutes and begin at under $100! This will help clients select services that meet their budgeting needs. Sliding scale options are not always available, as they are dependent on whether we have a student intern available.

Please contact us to inquire about reduced fees.

Question 6

What can I expect during a first appointment?

Accepted Answer

During a first appointment, we are shaking off those usual nervous jitters that come with coming to your first session. We will typically share some information to help you get to know us and make you feel comfortable!

We will spend 5-10 minutes at the beginning of your session to review your Informed Consent form and discuss our policies. If you have any questions or concerns, this is your opportunity to ask. At Be Well Therapy Studio, we believe and value transparency; therefore, it's important you know what to expect from us as your therapist, as well as what we expect from you as a client.

We will then spend the remainder of our time going through your Intake Questionnaire, and you get to take the stage in sharing with us about what brought you to seeking a therapist, your goals, and formulating a treatment plan by the end of your session!

Question 7

How often should I come to therapy?

Accepted Answer

This is completely up to you! Most clients decide to come weekly, bi-weekly, or monthly; however, it is dependent on your needs and how much support you would like to receive. Our schedules are flexible and clients often are encouraged to pre-book their appointments using our convenient online portal to ensure your appointments work effectively with your busy schedule.

Please note: Only active clients with verified accounts can schedule appointments online. If you are a new client, please schedule a Complimentary Consultation Call (https://portal.owlpractice.ca/everydayself/booking)to discuss your therapeutic needs before we schedule your first session.

Question 8

How do online sessions work?

Accepted Answer

We value client accessibility and privacy. As such, we offer online sessions via Jane App, a secure video service that complies with PHIPPA and supports healthcare-related appointments. We do not offer video sessions via FaceTime, Zoom, Google Meet, or any other platform to ensure privacy.

An email will be sent to you containing your secure video link ahead of each virtual visit!

Question 9

What are your office hours and your cancellation policy?

Accepted Answer

Our administrative support is open Monday-Friday from 8am-5pm. Our therapists offering a variety of booking options, including early morning, daytime, lunch hour,  evening, and Saturday availability. Each of our therapists offer unique appointment availabilities based on their schedules.

We require 48 hours notice for cancellations in order to best accommodate appointment preferences and better manage our schedules. Sessions cancelled/re-scheduled 24-48 hours before a scheduled session may be subject to a 50% fee of the session rate. Sessions cancelled/re-scheduled less than 24 hours before a scheduled session may be subject to a 100% fee of the session rate.

Due to the demand for sessions, we have a strict no-show policy, out of respect for the preparation and reservation of your time slot. Individuals who do not attend their scheduled appointment (otherwise known as a "no-show") will be subject to 100% of the session rate. We will attempt to make contact via phone call 10-15 minutes into your session time. If we do not hear from you, your session will be cancelled after 10 minutes of a 30-minute session and 20 minutes of a 50-minute appointment.

Question 10

Are taxes charged on therapy services?

Accepted Answer

No! 😊

As of June 20, 2024 Bill C-59 has received royal assent, which exempts HST from being collected on Psychotherapy services provided by a Registered Psychotherapist!

Question 11

Do you offer direct billing?

Accepted Answer

Yes, services with Nicole Lobo can be direct billed via Telus e-claims. A form is completed to allow us authorization to process your service fees directly to your provider.

In general, psychotherapy services are covered by most extended healthcare benefits. Please check your coverage to ensure services provided by a "Registered Psychotherapist" will qualify under your benefits package. Our services are not covered by OHIP. Please contact your insurance provider for more information about your coverage options.

​If you are an Ontario resident, you can claim the cost of non-reimbursed psychotherapy services as a "medical expense" on your income tax return.

Question 12

I know someone who would benefit from therapy. How do I get them to contact you for help?

Accepted Answer

Although therapy is beneficial, it is only the most helpful and effective when we are willing and accepting to receive help. Thus, it is up to the person to decide for themselves whether it is the right time for them to seek counselling. You are more than welcome to pass on our contact information if they are interested.

Question 13

I am in a state of crisis, and I need immediate help, who do I contact?"

Accepted Answer

Please be aware that we am not a crisis service. Although we are available to support clients in-between regularly scheduled appointments, we are not available 24/7 and thus would not be considered an emergency service provider in the event you experience a crisis. For any crisis or emergency services, please reach out to your local mental health crisis centre (ie. CMHA or ReachOut) or emergency line (911) for immediate help. All clients are also provided with a list of local crisis resources prior to their first appointment.

Be|Well

therapy studio

84 York Street, London, ON N6A 1A7 | (226)-240-3070 | hello@bewellstudio.ca

For a better idea of what working with us looks & feels like,

Find us on Instagram!

@BeWellTherapyStudio